What times do you deliver?
We offer precise one-hour delivery slots as well as wider flexi-slots, six days a week. Log in to see the delivery slots currently available in your area.
How much does delivery cost?
First orders and orders over £75 qualify for free delivery, except at our busiest times. Our delivery slot prices range from free to £5.99, with the price clearly marked when you choose your slot.
What happens if I'm not home when my delivery comes?
We recommend that you or another appropriate person be there to accept your delivery. We do however ask that you leave a note on your account to let us know where to leave your delivery if you're not home. If this happens, we’ll let you know we've been and leave your order where you asked us to. Please note that we cannot be responsible for any theft, tampering, contamination or deterioration of unattended deliveries.
Can I book a delivery slot before I finish placing my order?
Yes, you can reserve your delivery slot at any point. We recommend booking your slot before you start shopping to guarantee you get the slot you want and to see the products that are available in your delivery slot.
How do I change my delivery slot?
You can reschedule your delivery from the My Account section any time before the deadline specified in your order confirmation email. You’ll be directed through the checkout process again, during which you’ll be able to change your delivery slot.
Is it ok if I order just a small amount of something from a shop? I don’t want to make you go there just for me…
There’s no need to worry! Every day, our drivers visit each of the shops and collect many, many orders from lots of local customers. The shops are always happy to serve you, however great or small your order (just as they would if you came into the shop), and we’re always happy to deliver it. So go ahead and get exactly what you want.
How will my order arrive?
On the day of your delivery, each of the shops will prepare its part of your order. Our team of dedicated drivers then collects it (along with other orders for local customers), and deliver to you using our dedicated fleet of refrigerated vans.
How can I update my details?
You can update your details at any time on the My Account section of our website.